Contact support

The existing HPzenAi support contact is support@hpzenai.com. Check the storefront contact page for current contact details.

For a display update problem

Include:

• Exact IMPixED model and the panel identity shown by Metadata, if available.
• App version, phone model, operating-system version, and firmware version if shown.
• The action attempted and the exact error/status.
• Whether the connection or power was interrupted.
• Whether the image visibly changed and whether the app reported completion.

If you attach a screenshot, remove personal content first. Never send passwords or private keys.

For a product or order question

Identify the size class, display palette, enclosure option, and accessory you are asking about. Include an order reference where relevant. Ask for confirmation when availability, compatibility, included items, or applicable order terms are unclear.

No response-time or warranty promise is made by this guide. See purchase and policy information.